Faq

Al-Nojoom Office provides integrated services in the field of recruiting domestic and professional workers, with a focus on providing qualified cadres that meet the needs of customers with high quality and speed of implementation.

A dedicated employee for each country and answering questions. Following up on the transaction from the time the request is submitted until the ticket is booked and the worker arrives. Solving problems related to maids after their arrival and translating between the client and the maid. Providing videos and it is possible to communicate with the maid if the client requests it. The recruitment period ranges from one month to 45 days and may be less than that. Relying on support and with a high rating. A guarantee of 3 months and two years of insurance in the event of refusal to work or escape or an injury that prevents work. Assistance in issuing the visa and pre-recruitment procedures. The only ones in Tabuk who recruit from Burundi.

The applicant must be a Saudi citizen or resident registered on the Absher platform, have the financial capacity to support the worker, and meet the permitted number of domestic workers (4 for citizens, 2 for residents), with the required documents such as the national ID or residency permit and proof of financial capability.

The recruitment period is 90 days at maximum, and the worker usually arrives within 45 to 60 days. The application is tracked electronically through the Musaned platform until arrival.

The contract period is two years for all nationalities, and it can be renewed by mutual agreement at the end of the term, after two years from the worker's arrival, with the salary determined by agreement between the employer and the worker when the contract is authenticated through the Musaned platform.

The recruitment price includes the agency's fees, but does not include the visa (2,000 Riyals), the Mused service fee (172.50 Riyals), or the two-year insurance covering absconding, work refusal, or death, which starts from 500 Riyals depending on insurance companies.

The two-year insurance protects the employer financially in cases of the worker absconding, refusing work, or passing away. Prices vary by insurance company and start from approximately 500 Riyals.

Yes, there is a probation period of up to 90 days, during which both parties may terminate the contract unilaterally without compensation, and the worker can be replaced according to the replacement conditions agreed in the unified contract.

The contract is authenticated electronically through the official Musaned platform, where the worker receives a notification containing the contract and approves it within a period not exceeding 5 days, after which the contract becomes active.

Citizens and residents, provided they are not registered as absconders or have violations that prevent recruitment, and that they have sufficient financial capacity.

Providing suitable accommodation and appropriate meals, paying the monthly salary on time without delay, providing agreed-upon rest and holidays, not assigning tasks beyond the contract, treating her with kindness, providing healthcare, while the worker retains her personal documents.

Cancellation can be done through your Musaned account before the worker's passport is stamped (visa issued), and the refund amount varies according to the conditions agreed with the recruitment office in the contract.

Yes, the domestic worker is entitled to keep her personal documents and passport, and the employer is prohibited from withholding them.

The two-year insurance covers the employer in cases of absconding, work refusal, or death, and compensation is paid according to the terms of the insurance policy issued by the insurance company.

A Saudi citizen is entitled to 4 domestic workers without additional fees, and a resident is entitled to 2, with an annual fee of 9,600 Riyals for each additional worker.

All fees are paid electronically (Visa, MasterCard, SADAD), and the Musaned platform charges fees for issuing electronic visas on all recruitment applications.

The best nationality is Ethiopia, as it has the fewest issues regarding absconding and commitment, in addition to easy contracting and worker availability.

There is no difference between Muslim and non-Muslim workers in performance, but the Philippines is preferred for those seeking a non-Muslim worker, due to the training and politeness of Filipino workers.

Ethiopia is the most recruited nationality, due to the availability of workers, reasonable prices, and relatively fast recruitment procedures.

Yes, the worker attends a training school where she is trained on the basics of domestic work before arrival, ensuring her basic readiness for household tasks.

Recruitment prices vary by nationality, starting from SAR 4,650 for Ethiopia, SAR 6,200 for Kenya, SAR 7,100 for Burundi, SAR 7,500 for Bangladesh, and SAR 14,499 for the Philippines. Prices include VAT but do not include visa fees, Musaned service fees, or insurance. For more details, please contact us.